Asset Drop Terms and Conditions
Welcome to our website. If you continue to browse and use this website, and purchase products on this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our other policies govern Asset Drop’s relationship with you in relation to this website.
Please read these terms and conditions carefully.
In these terms, “we” means Asset Drop (and “us” and “our” will be construed accordingly) and “the website” means www.assetdrop.co; and “you” means our customer or potential customer for products or subscriber (and “your” will be construed accordingly).
Our commitment to you is to be the home of high quality subscription boxes for miniature painters. Please contact us if you have any problems with our service or website or products, and we will do our best to help you. We are committed to the highest levels of customer service, always.
- 1. The content of the pages of this website is for your general information and use only. It is subject to change without notice.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
3. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
4. This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance, graphics and products. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
5. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
6. Unauthorised use of this website may give to a claim for damages and/or be a criminal offense.
7. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
8. You may not create a link to this website from another website or document without Asset Drop’s prior consent.
9. Your use of this website and any dispute arising out of such use of the website, including purchasing any of the products available on this website, is subject to the laws of England and Wales only.
10. You must be at least eighteen (18) years old to access this web site. If you are not at least eighteen years old, you are not permitted to access this web site for any reason.
We reserve the right to:
- – update these Terms from time to time. It is your responsibility to check for such changes.
The changes will apply to the use of the Website, and purchasing of products on the Website. If you do not wish to accept the new Terms, you should not continue to use the Website. If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms. As a result, we encourage you to consult the Terms and Conditions each time you use this web site.
- – modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents.
You warrant that:
- – you are at least 18 years old
– the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and
you are not impersonating any other person or entity
– You will notify us immediately of any changes to the personal information by getting in touch with our customer service representatives using the contact form on this website.
We will treat all your personal information as confidential and will only use it in accordance with these terms and conditions.
When you shop on this Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, phone number, billing address, or delivery address. We confirm that this information will be held by us in accordance with the registration we have with the Information Commissioner’s Office.
We may also use your data to provide you with information about goods and services which may be of interest to you, and we may contact you about these by email. If you do not want us to use your data in this way, please let us know via email. You can also unsubscribe via a link in all marketing emails. We may also contact you with important information about your order/ membership.
This website employs industry-standard SSL to provide secure communication (including for credit card transactions). SSL is a communications protocol for transmitting private information over the internet. It works by encrypting data that is transmitted over the SSL connection. When you place an order, your personal details (including credit/debit card information) is encrypted and then sent over the internet using an SSL connection. No one can read or access the data that is being transmitted.
It is important for you to protect against unauthorised access to your password and to your computer. Ensure that you logout when you finish using a shared computer.
In addition to the company’s safeguards, your personal data is protected in the UK by the Data Protection Act 1998 (the ‘Act’). The Act requires us, as registered Data Controllers, amongst other things to ensure that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people.
To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.
We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.
By accepting these terms and conditions you consent to such checks being made.
In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Website.
The Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use.
You agree not to upload or transmit through the Website:
- *any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and
* any material which is defamatory, offensive or of an obscene character
You agree to fully indemnify, defend and hold us, and our directors and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Website or any other person accessing the Website using your personal information.
The failure of Asset Drop to insist upon strict adherence to any term of this agreement shall not constitute a waiver of such term and shall not be considered a waiver, or limit that party’s right thereafter to insist upon strict adherence to that term or any other term of this agreement.
As a convenience to our customers, the Website may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them.
We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with the use of, or reliance on, any such advertising, content, products, materials or services available on such external websites or resources.
The entire content of this website and any content downloaded from this website including but not limited to text, images, graphics, photographs, newsletters, digital products and downloads is the property of Asset Drop and is protected by UK copyright and International copyright laws. Any use, including but not limited to the reproduction, transmission, adaptation, publication, broadcast or distribution of the content from this site is strictly prohibited unless expressly permitted by Asset Drop in writing or expressly permitted by law.
You may retrieve and display the content of the Website on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network), or print a copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices.
You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Website.
Notwithstanding any other provision in the Terms, nothing in these Terms:
- * affects or limits your rights as a consumer under English law; or
* will exclude or limit our liability for death or personal injury resulting from our negligence.
* for fraud or fraudulent misrepresentation
* for any matter for which it would be illegal to limit or exclude, or attempt to limit or exclude, liability.
However, the products we sell are intended for personal use only and we will not be liable for any business losses (including without limitation loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data or waste of management or office time).
The Website is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. You must bear the risk associated with the use of the Internet.
Whilst we will try to ensure that material included on the Website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website.
If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can.
In particular, we disclaim all liabilities in connection with the following:
- * incompatibility of the Website with any of your equipment, software or telecommunications links;
* technical problems including errors or interruptions of the Website;
* unsuitability, unreliability or inaccuracy of the Website; and
* failure of the Website to meet your requirements.
To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website.
Asset Drop shall not under any circumstances be liable for any damages of any kind arising out of, in connection with or relating to the use of or inability to use this site and products, including without limitation any liability:
- * as a seller or reseller of any products or services;
* for any defective products;
* for any incorrect or inaccurate information;
* for any unauthorized access to or disclosure of your transmissions or data;
* for statements or conduct of any third party on the site; or
* for any other matter relating to this site or any linked site.
This is a comprehensive limitation of liability that applies to all damages of any kind, including without limitation any direct, indirect, special, incidental or consequential damages (including without limitation damages for loss of business, loss of profits, loss of good will, loss of use, loss of data, cost of procuring substitute goods, services or information, litigation or the like), whether based on breach of contract, breach of warranty, tort (including without limitation negligence), product liability or otherwise, even if the user advises of the possibility of such damages.
Notwithstanding the foregoing, the sole and entire maximum liability of Asset Drop for any reason, and your sole and exclusive remedy for any cause or claim whatsoever, shall be limited to the amount paid by you for any product or service purchased by you from Asset Drop.
UNDER NO CIRCUMSTANCES SHALL ASSET DROP, OR ITS AGENTS, AFFILIATED COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AND CONTRACTORS BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS WEB SITE. THIS LIMITATION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF ASSET DROP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. EXCEPT AS PROHIBITED BY LAW. IN NO EVENT SHALL THE AMOUNT OF COLLECTIVE LIABILITY OF ASSET DROP AND ITS AGENTS, AFFILIATED COMPANIES, OFFICERS, DIRECTORS, EMPLOYEES, AND CONTRACTORS EXCEED THE AMOUNT ACTUALLY PAID TO ASSET DROP FOR PRODUCTS OR SERVICES. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, ASSET DROP’S LIABILITY IN SUCH JURISDICTIONS SHALL BE LIMITED TO THE EXTENT PERMITTED BY LAW.
ALL MATERIALS, INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES INCLUDED IN OR AVAILABLE THROUGH THIS WEB SITE (THE “CONTENT”) ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE. THE CONTENT IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. ASSET DROP AND ITS AGENTS DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE OR CORRECT; THAT THIS WEB SITE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED; OR THAT THE CONTENT IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOUR USE OF THIS WEB SITE IS SOLELY AT YOUR RISK. BECAUSE SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES, THESE EXCLUSIONS MAY NOT APPLY TO YOU.
To be eligible to purchase goods on this Website and lawfully enter into and form contracts on this Website under English law you must:
- * if an individual, be 18 years of age or over; and
* register your real name, address, phone number, e-mail address any other details requested.
* you are legally capable of entering into binding contracts, and you have full authority, power and capacity to agree to these terms of sale;
* you will be able to accept delivery of the products
All orders are subject to acceptance and availability. The advertising of products on our website constitutes an “invitation to treat”; and your order for products constitutes a contractual offer. No contract will come into force between you and Asset Drop unless and until we accept your order in accordance with the procedure detailed below. However, we have the right to reject such offers at any time.
- * Add products to your cart, calculate shipping costs, and proceed to checkout
* Create an account using your real email address and a secure password
* Enter your personal details for delivery and choose a shipping method
* Enter your payment details with our third party payment vendor- Stripe.
* An order acknowledgement will be sent to you. You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website.
* We will then check that we’re able to fulfil your order, and if not, will email you. You will have the option either to wait until the item is available from stock or to cancel your order.
* Once your goods are packed, we will email you to let you know they’ve been shipped (this will be at the end of the month for subscription boxes).
* The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later.
The products purchased on this site are for private and domestic use only and are not for re-sale or distribution. We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision.
You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified, or if you are not in to receive the goods and they are returned to us undelivered.
Please note that if you report your item as having not arrived, we reserve the right to resend the order rather than issue a refund. In the case that you are offered a resend, but refuse it, we reserve the right to deduct 50% from the refund value. This is purely to cover our losses in these unusual circumstances.
It is the customer’s responsibility to provide a complete address, in the event that the goods are posted, but cannot be delivered due to an error on the customer’s part. We reserve the right to charge additional postage to resend the items once they are returned by the carrier.
We do our utmost to ensure accuracy on the shipments we send to you. However, on occasion something may go wrong with the packing in the warehouse. In the event that there is an error on your shipment you are required to notify us within 5 working days receiving the shipment of such error, we will then put any problem right. If we do not hear from you within 5 working days of receipt of your parcel, you are deemed to have accepted the goods received are correct, and no action will be taken if you are to bring the issue to light after this period.
Asset Drop provides quality products. All products we sell are guaranteed to be genuine and authentic. All products will be in mint condition unless otherwise stated. With regards to boxed products, in some cases the original packaging may be crumpled or have suffered minor damage in transit, the product inside and cards (if applicable) will be in mint condition unless otherwise stated.
Orders are charged in sterling and will be refunded in sterling. If you are paying using a foreign bank card, this may incur fees for the conversion of your currency into sterling. You must bear these conversion costs.
All prices shown are inclusive of VAT (where applicable) and are correct at the time they are entered on to the system. We reserve the right, however, to change prices at any time without notice to you.
Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds.
Orders with a delivery address outside the UK may be subject to import duties and taxes (including VAT) which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.
Please note that when shipping goods from outside of the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.
Payment can be made by any major credit or debit card. Payment will be debited and cleared from your account before the dispatch of your goods or provision of the service to you. If payment is to be made via a credit card a pre-auth value of £0.01 will be held against the card until the card issuer validates the payment.
In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order, we are not required to sell the goods to you at the price shown.
We always try and ensure that the prices of goods shown on our Website are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to re-attempt to process payment. This will be done automatically and your order will remain in the status ‘Payment pending’. If you do not wish us to re-attempt to take payment, please cancel your order from your account page.
You confirm that the credit or debit card being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.
If a discount code is allowed for a product, you may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket.
We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes that are valid across the entire site exclude pre-order products, subscriptions, and any products that are valid in other offers on site (such as your membership discount).
Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms, even if your credit or debit card has been charged.
If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by emailing us.
We are currently available in the following countries. Regretfully, if your location is not on the list below, we are unable to ship to you. This is because the import laws of your country do not allow us to ship the boxes to you at the moment.
– United States
– New Zealand
The price for each location varies. It also varies depending on the products you buy, as it is determined by both size and weight. Please add the products you would like to your basket, and then calculate your rate on the Cart page using the Shipping Calculator.
We reserve the right to change our postage costs at any time, without giving you prior notice. If you are currently on a subscription, the postage cost you originally paid will remain the same if prices go up. If they go down, your subscription price will be edited to reflect the saving. If you prepaid for your subscription up front (e.g. a 3 month contract), unfortunately it will not be possible to change your postage price. Your 3 month subscription will then cancel at the end of its duration and you’ll need to subscribe again and pay the latest postage price.
The postage cost reflects the cost to post our parcels and the packaging cost.
We currently ship our parcels by Royal Mail, DPD and Transglobal. We will choose the most appropriate courier to deliver your parcel at the time you place your order. All goods listed on our store are in stock, so they will be shipped out to you within 2-3 days time, barring any other instructions you receive at checkout. For example, it is possible to reduce shipping costs to the USA by waiting to ship your parcel until the end of the month. If you choose this option at checkout, there will be a delay posting your goods.
All subscription boxes are posted out at the end of the month on or near the 27th. You will receive an email confirmation when your box(es) have been shipped.
Please be aware that at busy times (like the end of the month, when our subscription boxes go out) or after public holidays, there can be a small backlog of orders. We will aim to get through these as quickly as possible, and will email you when your order has been shipped. We’re sorry for any delays you may experience during those times.
Our delivery partners mark goods as delivered once they have been handed to a resident. If you are not in to receive the item, it will either go to your local parcel depo or a redelivery will be attempted.
If a delivery attempt is made by our delivery agents and a cost is incurred to us by a customer’s failure to arrange redelivery or collection of a package, then you accept that we may pass on the delivery charge. Also, if asked to cancel/refund an order, the costs incurred for the original delivery and return will not be refunded (following a failed delivery).
If you report the goods as lost, we reserve the right to wait until our delivery partner returns them to us as undelivered. All our packages have return address labels on them, so it is not possible for them to be completely lost without trace.
If an order has been shipped and not received, you must inform us within a reasonable period. If the parcel is still not delivered after 20 days (UK) and 25 days (worldwide), we will resend your products free of charge. However, we have to wait until the maximum time had elapsed because the product could still be delivered and is not considered lost before then.
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract completed with us within 7 days from the day the item is received by you.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account, or a letter sent by post, or an email).
Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.
If you choose to cancel after the goods have been dispatched, you will be responsible for all postage costs and are completely responsible for ensuring the items are returned to us in the same condition received.
If returned goods are not returned in the same condition received, we withhold the right to deduct 50% from the refund cost or refuse the return outright.
Our Returns Policy does not affect your statutory rights.
In order to ensure our customers receive the best level of service, we are happy for you to return any orders where you qualify for a refund, and where you follow the below terms. After we receive the returned goods and they are in an acceptable state for re-sale, you will receive a full or partial refund.
Please note that the following returns procedure must be followed, and failure to do so may result in us being unable to exchange goods or provide refunds.
Also please be aware that we cannot be held responsible and provide refunds/exchanges on stock affected by circumstances beyond our control. This includes damage and neglect after goods are received, goods being stored in climatic conditions such as extremes of temperature that can affect some items, and items which are damaged by third parties.
In addition please be aware that during the hot summer months, and the cold winter months, goods in transport can be effected by the temperature. This is out of our control.
Should you wish to return an item for any reason please notify us within 5 days of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return.
We will then reply with a unique Returns Authorisation ID and the address you need to send the item to.
You’ll need to package the item securely and include:
- * Your order number
* The returns authorisation number
* Whether a replacement or refund is needed
* The reason why you are returning the item
Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip (these are not provided for subscription boxes, so you do not need to include one). They should not be opened or damaged by you.
Once received, items will be checked and refunds on goods and postage will be arranged where suitable. We cannot issue refunds on simply unwanted goods. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.
For more details on our returns policy, please see that document.
Images of products on our website are for illustrative purposes; actual products may differ from such images.
Contracts under these terms of sale may only be varied by an instrument in writing signed by both you and us. We may revise these terms of sale from time-to-time, but such revisions will not affect the terms of any contracts which we have entered into with you.
If any provision of these terms of sale is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect, and such invalid or unenforceable provisions or portion thereof will be deemed omitted.
You may not assign, charge, sub-contract or otherwise transfer any of your rights or obligations arising under these terms of sale. Any attempt by you to do so will be null and void. We may assign, charge, sub-contract or otherwise transfer any of our rights or obligations arising under these terms of sale, at any time – providing such action does not serve to reduce the guarantees benefiting you under these terms of sale.
Each contract under these terms of sale is made for the benefit of the parties to it and is not intended to benefit, or be enforceable by, any other person. The right of the parties to terminate, rescind, or agree any amendment, variation, waiver or settlement under such contracts is not subject to the consent of any person who is not a party to the relevant contract.
If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.
No waiver of any provision of these terms of sale, whether by conduct or otherwise, in any one or more instances, will be deemed to be, or be construed as, a further or continuing waiver of that provision or any other provision of these terms of sale.
These Terms form the entire basis of any agreement reached between you and us.
These terms of sale will be governed by and construed in accordance with English law, and the courts of England and Wales will have exclusive jurisdiction to adjudicate any dispute arising under or in relation to these terms of sale.
You may choose to subscribe to an Asset Drop subscription service.
By subscribing to an Asset Drop subscription, you acknowledge that the total cost of your initial subscription will be taken in full when you place your order. You also acknowledge that, unless you inform us otherwise (or cancel your subscription from your Account), your subscription will automatically renew each month.
We have now stopped offering multi-month subscriptions on a recurring basis. If you have subscribed to a 3 month or 6 month subscription, your contract will automatically end once the period of term is completed. To keep receiving monthly subscription boxes, you will need to resubscribe to a monthly contract.
If you sign up before the 7th of the month, you receive that month’s subscription box. If you sign up after the 7th of the month, you receive the following month’s subscription box. Our subscription cycles run from the 7th to the 7th of the month.
For example, if you sign up on the 5th April, you will receive April’s box. If you sign up on the 27th March, you will receive April’s box. But if you sign up on the 15th April, you will receive May’s box (because it is after the 7th April, so April’s subscriptions are closed).
Your payment will be taken at the time you put the order through. You will be informed on the checkout page when your next subscription payment is due. You will also receive a payment email the day before your payment will be taken.
We aim to ship all our subscription boxes on the 27th of the month. If this falls on a weekend, we may decide to ship on Monday to avoid the boxes sitting in a warehouse over the weekend. Please note that on occasion there may be shipping delays and/or product back-orders due to unforeseen issues involving the brand fulfilment process. We will always inform you of this and will try to post the boxes out as soon as we can after that.
Any estimated delivery dates are estimations only and you will not be eligible for a refund due to any unforeseen delays.
If you change address during the term of your subscription, please contact our customer services team to notify them straight away. Please note, you must give us at least one weeks prior notice of any change in address.
If you fail to notify us of any address change in accordance with this paragraph, then we shall not be liable to you in the event that you fail to receive your Asset Drop box and no refund shall be provided. We will resend your box once your original one is returned to us as undelivered. Whether we cover this postage cost again will be down to our discretion. You may be asked to pay for the postage before your box can be resent again.
Each subscription is classed as a single sales contract for regular delivery of goods, so you are only entitled to receive a refund if you inform us within 5 days of receiving your goods, and the goods are faulty. Please refer to our Return’s Policy for more information. Each refund request will be reviewed on a case by case basis.
You are entitled to cancel your subscription at any time, but you will not receive a refund from us for any pre-paid months, and your subscription will cancel at the end of your billing cycle. This ensures you still receive the boxes you’ve paid for if you buy multiple months up front. You will also not receive a refund for any monthly boxes you have bought. You will still receive the box which you subscribed to, but your contract will not renew and you will not receive any further boxes.
The above cancellation policy does not affect your statutory rights.
We reserve the right to cancel your subscription at any time as a result of any breach of these Terms. We also reserve the right at our absolute discretion to cancel and/or change the Asset Drop subscription model.
Asset Drop operates a membership scheme to reward subscribers. If you purchase a subscription through our website, you will automatically be given a membership status in accordance with your purchase.
1 month rolling contracts will be give Standard membership, and other contracts will give Plus membership (such as if you subscribe to one of our combo boxes e.g. Heroines and Discovery monthly).
Your membership level corresponds to the discount you receive in our online store off all items, except for:
- * Items already in the sale
* Any subscription
* Items you purchase completely using your reward credits
* Items which we are not permitted to offer a discount on, or have a limitation placed on the discount we can offer, from suppliers
The discount levels are as follows:
- Standard membership = up to 15%
Plus membership = up to 21%
These discounts will be taken off UK assigned RRP prices at the time of checkout, as long as you are signed into your account. If you are not signed into your account, we have no way to know your membership status, and therefore cannot process your discount.
We will not refund any discount you have missed out on because you didn’t sign into your account before making a purchase. This is your own responsibility.
If you cancel your subscription, your membership status will also end and you will no longer receive any discounts. If you re-subscribe at any time, your membership status will be returned.
If you change your subscription, your membership status will be updated and take effect from the first payment you make. Any orders that have already been paid for will not have their discount changed.
Along with your membership discount, you will also get access to The Painting Hub. This online space is a collection of tutorials and resources from the internet, all in one place for easier learning. We do not own the rights to this content and are not the original creators of it. Where the content is not our own, it will be credited back to the original owner and linked to the source we found it. We will not be held responsible for any incidents that occur from following the advice in someone else’s tutorial or web content of any kind.
Asset Drop operates a reward system based on store credits.
Reward credits have zero transferable value, they cannot be transferred between accounts and they currently have £0.01 redemption value. However, this can be varied at any time without notice. One point will be earned per £1 spent in our store, but again this rate can be varied at any time without notice. Subscription boxes have a different rate of earning for points, which is stated at checkout.
You can earn reward credits by purchasing a subscription. The credits will be awarded again each month as long as you remain subscribed. You can also earn credits from purchases in our online store – of past boxes and individual products.
Finally, you can also earn credits for recommending a friend to a subscription (using a referral link you generate in your Account). Your friend will also receive credits. You receive your credits once the payment has been made. However, if your friend cancels their subscription within the first 21 days of it being active or within 14 days of receiving their first box (and requests a refund), you will both lose your credits.
You will both only keep the credits if at least one subscription payment is successfully made and kept, before an account is cancelled. If a customer recommends many friends who then cancel their account after one payment, we reserve the right to restrict that customers access to the recommend a friend scheme. No future reward credits will be paid to the referrer or the referee and you will be informed via email.
Reward credits are allocated to your account on the successful completion of your order i.e. payment is received.
These credits are purely at the discretion of Asset Drop. Credits have no monetary value and any e-wallet funds paid through the credit scheme have no cash equivalent value and cannot be exchanged for cash.
Your credits are non-transferrable, and can only be redeemed against qualifying web store purchases.
Asset Drop holds the right to cancel/amend and nullify any points earned under the Reward Credits Scheme. We endeavour to manage the scheme in a professional and fair manner but will suspend any accounts that are suspected of abusing of the scheme.
Should a customer’s account be terminated for any reason, the customer agrees that no claim may be made for unspent e-wallet funds.
Your credits have no expiration date and you are free to redeem them for any items in our store (except subscriptions). This does not include items in the sale. They can be used to receive a discount or completely pay for a product, depending on how many you have. Your membership discount will be taken into account when you pay with credits.
However, credits cannot be used in conjunction will any other coupon offering a discount or a free gift.
They cannot be used to cover postage. Even if an entire order is placed using only credits, you will still need to pay for delivery.
If you purchase something using credits, you cannot get a cash refund. In the circumstances where a refund is approved, you will be refunded in credits to your eWallet only.
Where we feel a customer has been falsely achieving credits by abusing our reward system, we reserve the right to remove that person’s credits without warning. The credits are awarded to you at Asset Drop’s discretion and can be removed at our discretion too.
Unless explicitly specified otherwise all Offers and Coupons are limited to a single use per person, and only a single voucher or code can be used per order.
Offers and coupons cannot be applied to any subscription products. If they are applied due to a system error, we reserve the right to charge the difference in price. You will be informed of this by email beforehand. You can then either carry on with the order at the new price, or cancel your order for a full refund.
All coupons can only be used once by an individual. If you try to use a coupon multiple times and are successful due to a system error, we reserve the right to cancel your order for a full refund. This is to make sure we cover our costs for each order placed. If you do not want this to happen, you can pay the difference once all but one use of the coupon is corrected on the order.
You will sometimes be given coupons which contain reward points. These can be credited to your account or a friend’s if you wish. Simply enter the voucher code into the account page and they shall be added to your balance. Once they have be credited they cannot be revoked.
Unless you change the action that gained you the reward credits. For example, if you upgrade your subscription and are gifted credits for this, but then cancel your subscription within 7 days of receiving your first box, your credits will be manually revoked by site admin.
If in the future you upgrade your subscription and keep the upgrade, you may regain these lost credits as a gesture of goodwill. If they are not sent to you automatically, simply email us and we will ensure you get them.
We may offer free gifts to certain subscribers for any reason, such as for a promotion, as a reward for competition winners, or as an apology for an error on our behalf.
Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased).
The free gift is subject to availability and we reserve the right to change the free gift for a gift of equivalent value.
In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our site at a nominal value. For the avoidance of doubt, you are not entitled to ‘purchase’ the free gift without purchasing the product it is provided free with. Any attempt to ‘purchase’ the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your order).
The free gift provided to you is at our discretion and there is no cash alternative. You cannot return or refuse your free gift and expect a refund of its value. You cannot request a different free gift if you do not like the one you received.
Asset Drop reserves the right to amend these conditions at any time without notice.
We reserve the right to amend these Terms without notice from time to time.
These rules will be deemed incorporated into each competition except to the extent that any specific instruction in a competition provides otherwise.
By entering the competition, entrants will be deemed to have read and understood these Terms and be bound by them. All of our decisions will be final and binding and no correspondence will be entered into.
Any person who is an employee or an immediate family member of an employee of Asset Drop, or any other person who is directly connected with the organisation of any particular competition, is ineligible to participate.
Competitions are only open to residents of the UK, Europe, United States, Canada, Australia and New Zealand, where the prize is a product to be shipped out. This is because we can only ship to those locations. If you are contacted and informed you have won a competition, but live in a location other than those stated above, we regret to inform you that it will not be possible to ship your prize to you. Another winner will be chosen instead.
All entrants are to be aged 18 or over, unless any other age restriction is specified or implied. Entrants should, if under 18, obtain permission in advance from their parent or guardian.
All entries must be received by the closing date specified in the competition. No responsibility will be taken for any submissions that are misdirected, lost for technical or other reasons or received after the closing date.
We reserve the absolute right to disqualify without notice any entries to a competition which we consider to have used improper technical means to enter and/or we believe is fraudulent.
Entrants are liable for their costs to access computer networks.
We will not be liable for or accept any responsibility for: (i) any failure by the winner or any entrant to comply with these terms and conditions; (ii) any disruption, delay or misdirection of entries; or (iii) any server, system or network failures, malfunctioning or inaccessibility.
We shall be the promoter of all competitions subject to these terms and conditions unless stated otherwise.
If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value.
Only one prize will be awarded per household.
There will be no cash or other alternative to the prize offered and prizes are not transferable, and should not be re-sold by you.
The winner’s name will be selected in a random draw, after the closing date, from all correct and qualifying entries received.
The winner of a prize will be notified within 28 days after the winner has been ascertained, but usually sooner.
Winners of the review competition will be notified by the email provided when entering the competition, or via social media handles or direct messages if no email is provided. You need to check your spam and other message folders and notifications regularly after a competition to make sure you don’t miss the notice.
Failure to respond to our notification email within 20 days will result in the prize being forfeit. A new winner will be chosen.
Please allow 28 days for delivery of all prizes.
If the winner of the competition is unable to take up a prize for any reason, or if the winner cannot be notified after reasonable efforts having been made, then we may dispose of the prize as we think fit without any liability to the winner for having done so.
For each competition, only one prize will be awarded per entrant / email address. Names of winners will be available on request. The names of the winners may be published on our Website and/or on our Facebook, Twitter, Instagram or any other social media platform.
Where prizes are to be provided by a third party, then the winner will be required to complete all appropriate or applicable formalities direct with such providers. We will have no responsibility for the acts/defaults of any other persons or companies.
If you submit a review or fill out a feedback form we send you, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
You grant Asset Drop the right to use the name that you submit in connection with such content, if they choose.
You agree to waive your right to be identified as the author of such content and your right to object to the use of such content.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, on the date the content or material is submitted to Asset Drop:
- * the content and material is accurate;
* use of the content and material you supply does not breach any applicable Asset Drop guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory).
* you agree to indemnify Asset Drop for all claims brought by a third party against Asset Drop arising out of or in connection with a breach of any of these warranties.
We may use quotes/photos/videos from your reviews or feedback forms or emails in our marketing of the Asset Drop products you are referring to. We may inform you of the use of such quotes before we publish them via email. You will not be able to object to this usage as you have already given us permission to use your content by submitting it to us.
However, if you do have any objections (such as to the use of your real name), please let us know and we will try to take your requests into account where possible.
We understand that this document is a lengthy one! If you were looking for the answer to a particular question here and have not found it, you could always try our FAQ page.
If you still have questions relating to any of the above points, or anything else at all, please always get in contact with us via our Contact From and we’ll get back to your asap. Our customer’s happiness is very important to us, so always make sure you reach out and let us help you!