Refunds and Returns Policy
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time.
It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise then these need to be reported to us immediately, and within no more than 5 days of receipt, so that we can investigate.
Before attempting to return an order you will need to contact us to request your Returns Authorisation ID. Without this number, it can be difficult to process your return, meaning that the process may take longer.
Our Refunds and Returns Policy does not affect your Statutory Rights.
If you have any further questions about our refunds and returns policy, please get in touch by using the Contact Form on our website. We’ll get back to you as soon as possible. You should also read our Terms and Conditions, as this document forms part of them.
We believe that every customer is unique, and resolving a customer’s issue requires an individualistic approach.
Therefore the course of action for each return and refund will be decided upon on a case by case basis, and we will not be bound to respond in any way outlined in this policy. The policy is a guideline for how we may respond, but we may decide to do something differently for your particular issue.
We will always do our best to produce the most favourable outcome for you.