Asset Drop FAQs
Welcome to the Asset Drop FAQ page. This page will tell you all about how our subscriptions work, as well as about our credits, memberships and online store.
If you have any additional questions or just want to reach out, please email us using the Contact Form and we’ll get back to you as soon as possible. We’ll also add your question to the FAQs to help other people.
Postage is different for each destination we ship to. To see the postage cost to your country, simply add the product to your cart and head through to checkout. You will be able to see the cost before you complete checkout, after you enter your address.
Our prices reflect the actual cost of postage and packaging to your destination, and we’re always trying to get the best rates we can.
We’ll send you an email once we ship the boxes. You can also log into your Subscription Account to see the shipping schedule for the beginning of the month, when we ship out all the subscriptions boxes that renew on the 1st.
To log into your account, go to our store page and enter your username and password. Then click Manage Subscriptions and the shipping schedule is at the top of the page.
Our boxes are all currently shipped by Royal Mail, however this can vary regularly as carriers increase their prices and we move around to find the best rates and service for our customers.
If you are an international customer, once your box leaves the UK, it will be in the hands of your local postal service provider e.g. in the USA, this will be USPS.
The actual time it takes your box to reach you will depend on many different factors. Such as the time of year (Christmas is a nightmare for postal delays!), local holidays, weather, and the speed of your country’s postal system.
UK parcels will take around 3 – 5 days and international parcels usually take around 1 – 2 weeks. If you are worried your parcel is lost, please reach out and let us know. However, be aware that sometimes boxes can just take more time to arrive than normal and unfortunately, there’s nothing we can do to speed up this process.
We track the status of all our orders. We are able to see if your parcel has been delivered or not (i.e. we get a delivery notification), but we can’t always track the exact whereabouts of the parcel on it’s way to you, unless it’s been sent on a fully tracked service.
Please always let us know if you’re worried about the time your box is taking to arrive as we can monitor the situation with you and Royal Mail. However, we will normally have to wait at least 4 weeks before declaring a box as lost.
If we deem a box to be lost, we’ll send a replacement out to you with your next monthly box, no worries.
We’re really sorry if your box is taking a long time to arrive, but it’s important to wait long enough to see if the parcel is really lost or just slow one month. We’re a small company and lost boxes are very expansive for us, so we really appreciate your patience with this. We know it’s frustrating to wait a long time for your box to arrive!
While you are waiting for your box, please also check with your local Delivery/ Post Office to see if the parcel is there, or with your neighbours. Often, ‘lost’ parcels turn up in one of those two places.
If you have any concerns about your box delivery one month, please always drop us an email on [email protected]
Discovery = £19.90
Heroines & Villains = £21.90
Monsters = £31.90
You can use this information to check on your country’s customs website to see if you will meet the value threshold to pay Tax or Duty.
We are currently available in:
– New Zealand
– South Africa
– Hing Kong
– South Korea
If you’re based elsewhere, please email us using the Contact Form in the footer and tell us you’d like a box!
We will then investigate if it’s possible to ship paints and the other products in our boxes to your country. There can be very tight restrictions on importing to different places. If it’s possible to safely and successfully ship a box to you, we’ll add your country to our store and you can subscribe! 🙂
Alas, no. Letterboxes are too narrow for our boxes to fit through. We wanted to make sure the boxes could fit enough packing material inside to thoroughly protect the paints. Our boxes are also very strong, which makes them thick.
Please make sure you have arrangements if you’re not in to receive your box(es).
Very securely! We’ll be using high quality cardboard mailer boxes, with tissue paper and shredded paper packaging material to protect your items. Plus, we will seal the box inside a waterproof bag so it’ll never arrive soggy!
Unfortunately, enamel paints and spray paints are classed as dangerous goods. This means they must be shipped with a special courier and are subject to other restrictions which are not conducive to our monthly boxes. Therefore we cannot include them in the Asset Drop boxes. Sorry about that!
In most situations this will be different depending on your country, and will work exactly as it normally does for your local postal system. Usually however if you’re not in the parcel will be delivered with a neighbour, left in your secure postal box, and if those fail, returned to the delivery/ post office to wait for you to collect it.
You should receive a card through your letterbox informing you of your parcels location. However, the post can sometimes be unreliable with this, so if you’re worried you’ve missed your box delivery, please try with your neighbours and call your local delivery/ postal office to enquire.
We take payment for your first Asset Drop subscription at the time you purchase it.
All future payments will then be taken on the 1st of the month. Heroines, Discovery and Villains will be charged monthly, whereas Monsters is every other month. If you buy a 3 month subscription, it will renew and charge again on the 1st of the month, 3 months later.
You will get an email to let you know that the payment has been taken successfully. If you’re ever in doubt, just drop us an email on [email protected] to check.
Discovery, Heroines, Villains and Monsters are all recurring subscription boxes. If you buy the one month version, you pay for 1 month at a time. If you buy the 3 month version, you pay for 3 months at a time.
One month boxes will be charged again on the 1st of the following month. For example, if you buy a box on the 22nd March, you’ll get March’s edition. You’ll be charged for April’s edition on the 1st April, and May’s edition on the 1st May.
Our 3 month boxes will be charged again on the 1st of the month, 3 months later. For example, if you buy a 3 month box on the 22nd March, you’ll have paid for the March, April and May box editions. You’ll be charged for another 3 months on the 1st June.
You can cancel your subscription or skip a month at any time.
Not through our website, but your bank or credit card will run the currency conversion into pounds for you when you pay.
There’s sometimes a small charge for this service from your bank known as a foreign transaction fee, so just be aware of this before purchasing. This is not controlled or decided by us. It would be better to use a credit card with no foreign transaction fees if you can. We’re sorry for any inconvenience this causes you.
Stripe is the third-party company we use to take all credit and debit card payments. We use a dedicated third party because it’s more secure to have the payment communication separated from our website. Using Stripe means we don’t store any sensitive financial information. It also means no-one can see the payment data go through, as it’s transferred over a 256-bit encrypted connection (very high). Our website and Stripe both use a Wildcard SSL (Secure Socket Layer) Connection, which is recommended for all financial transactions, so you’re doubly protected.
Stripe is a modern, highly secure, customer friendly payment system. They have embraced the latest technology in secure payments and have built their software around best practices. As such, we abide by all the modern laws and protection regulations required for an online store, such as being PCI-SSC compliant.
Stripe have seen record growth as a third party payment provider, and now process billions of dollars of payments around the world! In fact, Stripe are the chosen payment system of many big name websites such as Shopify, Kickstarter, Lush, Comic Relief, Oxfam, Facebook and many more because of their industry-leading standards in security and customer service. You can therefore be rest assured that your all payments are safe and secure when using our website.
To save you time and prevent you missing out, your subscription will automatically renew.
All future payments will then be taken on the 1st of the month. Heroines, Discovery and Villains will be charged monthly, whereas Monsters is every other month. If you buy a 3 month subscription, it will renew and charge again on the 1st of the month 3 months later.
If you do not want your subscription to renew, simply cancel from your Customer Account before the renewal date. Alternatively, if you just want a break from your box(es) for one month, you can use the ‘Skip’ feature in your customer account to miss one of your deliveries, bur remain subscribed for the rest.
If your payment fails to renew on the 1st, we will try to take the payment again each day for 7 days before your subscription is cancelled. We will reserve your box throughout this time.
- Go to our store and click the person icon in the corner to log into your account.
- Once logged in, you will see an orange button in the centre of the page that say ‘Manage Subscriptions’. Click this to access your subscriptions page.
- Scroll to the bottom of the page to see your active subscriptions.
- Next to the subscription, there are options to Cancel or Skip a box. You need to select the cancel option to prevent any future renewals.
- Once you click this, you will be presented with four options as to why you would like to cancel. This feedback helps us to improve our service.
- Select your reason for cancelling. At this point, you will be presented with an offer to stay on for one more month.
- Decline this offer by selecting ‘No, thank you – continue to cancel’.
- Finally, you will see an optional box to given written feedback alongside an orange button that says ‘Complete Cancellation’. Make sure you click this button to cancel your subscription.
- You will receive a confirmation email of your cancellation, and the subscription in your account will now be shown as cancelled. Double check these things to ensure your request was successful.
If you have any queries about this process, or would prefer for us to cancel your subscription for you, simply email us on [email protected] and we can help.
What about my current order(s)?
Cancelling your subscription does not cancel any order(s) that you have placed. These will still be shipped as normal. By cancelling your subscription, you have simply prevented any future automatic renewals of the service.
If you want a refund for your current order, as well as cancelling the subscription, you need to email us on [email protected]. If we have not yet shipped your box, we can refund and cancel your most recent order.
Unfortunately PayPal is an old payment system that isn’t well adapted to the modern subscription era. It simply doesn’t handle subscriptions very well. For example, PayPal batch their payments so instead of your subscription charge renewing when we tell you (e.g. 7th of the month), it could renew the day before or after. We don’t like this, as customers should know exactly when to expect payments to leave their bank account.
Also, PayPal will only let you have one subscription per account. So if you want to purchase a second subscription for a friend at a later date, PayPal won’t allow this to happen. We think this limitation would cause a lot of inconvenience and confusion for customers.
There is also a delay between you buying your subscription and PayPal updating our system that a payment has been made. If you navigate away from the payment page too early in the payment process, PayPal will have taken your payment, but not have reached the final stage of notifying our system. This means you could buy a subscription, and our system may not be informed about it!
But probably the biggest reason we can’t use PayPal is cost.
PayPal take nearly 5% percent of the subscription payment for every transaction they process. They also charge double this for foreign currency payments, meaning it costs us nearly 10% of our international customer’s subscription fee just for the privilege of using PayPal!
We don’t make a lot of profit on our subscription boxes, which means if our international customers paid via PayPal, we would make almost no money at all!
The payment method we use to process subscription payments is Stripe. Head to that tab to find out more about it!
At the moment, if you would like to swap from one subscription to another, you an email us and we’ll do the change for you. In the back end, we can simply swap the product you’re subscribed to. This is very quick and easy, so you’ve always got the flexibility to move around and try out new boxes!
If you don’t want to email us, the only way to change your subscription is to cancel your current one and purchase another.
Email us using the Contact Form on our website, or on [email protected]
Yes! If you’re going away on holiday or just need a break from your subscription box(es) for a month, you can use the Skip feature in your Customer Account.
Simply log into your account on our store and click Manage Subscriptions at the top. Scroll down to bottom, and you’ll see your subscription(s) there with the option to Skip.
You need to email us directly in order to change the delivery address for your subscription. Simply use the Contact Form in the website footer, or email [email protected], to notify us and we’ll manually change the address for you.
It is very important that you email us if you wish to change delivery addresses. This is because even if you update your address on the website, because your subscription order is processed a long time before it’s shipped, your shipping label will still have your old address. This needs to be manually updated in our Royal Mail labelling system to make sure your box goes to the right place!
If your subscription payment fails, the system will simply try to charge you again. This does not affect your credit rating.
Try to find out why the payment failed. For example, if it was due to insufficient funds, simply add the correct amount to your account and the balance will be taken when the system retries. This is usually once per day for up to 7 days.
If you are an international customer, sometimes your bank will stop the transaction as part of their fraud protection measures. All you need to do is call your bank and authorise the payment.
If you think you have fixed the original problem, but the payment is still not being taken, please contact us.
We always reserve a box for subscribers whose payment fails for 7 days. After this time, if we have not been able to take payment and cannot reach you, we will release the stock for someone else to buy, meaning you will not have a box that month. Instead, your subscription will default to skipping the month and it will renew as normal again the following month.
Asset Drop Boxes
This depends on the box you subscribe to. The exact contents are always a surprise, but we put a new graphic on each subscription box’s page on the 1st of the month to give you an idea of the contents.
Check the graphics out hovering over Our Boxes on the top navigation bar and selecting the box you’re interested in. You can also go to our store and read the product description there, which is updated every month with accurate contents.
Please note- the paints in your box may be for brush painting or for airbrush. All airbrush paints can also be used for brush painting. And all brush paints can be thinned to use in an airbrush. So whatever your preferred painting method, you will be fine with the paints in our boxes.
Nope, unfortunately not. But, each of our boxes are carefully curated to include a great selection of brands and products, so you can test out some new, high quality products in our hobby.
Part of the fun of our subscription boxes is the surprise. It’s like getting a present every month! The way to ensure that you’re more likely to enjoy the contents is to subscribe to a box that appeals to you the most. For example, if you’d like to paint more female miniatures, the Heroines box is the one for you!
We will never send you the same paint or miniature twice, so you won’t receive anything in your monthly box that you’ve already received from us before. This is also the case between our different lines of boxes. If you subscribe to more than one box (e.g. Discovery and Monsters), you won’t get the exact same paint in each box.
However, if you have a large collection already, you may receive a paint, miniature, or base that you already own. Hopefully you don’t mind though, because you can never own too many hobby products 🙂 And if you do mind, why not give your duplicate to a miniature painting friend?
We have four different subscription boxes to choose from at the moment, with more planned for the future:
Discovery: this is our ‘learning how to paint’ box and is a way to discover new paints and learn new painting techniques. We feature paints from around the world, exclusive resin Tutorial Tiles to practice using them on, and a detailed Painting Guide teaching you at least 2 new techniques per month.
Heroines: this is a monthly project kit focused around badass female miniatures, ready for battle. Push your creativity by completing the diorama and discover new miniature makers too.
Villains: this is a monthly project kit focused around the bad guys. They could be humans or creatures, male or female. With this hand selected kit, you can create a villainous diorama which matches the theme of our heroines box, to give her an enemy to fight!
Monsters: this is a bi-monthly project featuring monstrous creatures. They are expensive and high in quality, and usually quite large too. Complete a monstrous scene with the contents of your box.
We work a month behind with surveys to give you time to try out your box before reviewing it. For example, in January you can fill our feedback for December’s boxes. We will use your comments to improve our boxes and help us to pick future box contents.
Most of the time, yes! You will get exactly the same products and value as each other. The only time this will not be the case is if a manufacturer has problems fulfilling high volumes of a product. We always order far in advance, but manufacturers can let us down.
In this case, you will get a very similar substitute, from the same brands and of the same value as the original product. We’re very sorry if this has to happen and will always do everything in our power to avoid it.
Yes! After each month is sent out to subscribers, a limited stock of those past boxes will be available on our online store. You can purchase past boxes from all out lines, where stock is available.
They will be more expensive than if you were a subscriber at the time, but subscribers can use their points to get discounts.
If a past box you want is sold out, email us to let us know you’re interested using the Contact Form in our website footer. If there if enough demand, we may restock so that the box becomes available again. We’ll email you to let you know first in that situation.
Of course. We think subscriptions make excellent gifts for any miniature painting friends or family members.
Simply purchase a subscription and set the delivery address to your friend’s house. Then head to your Customer Account and cancel the subscription so it doesn’t renew. If you let us know via email, we’ll be happy to place a personalised note in the box from you printed on our premium glossy paper 🙂
Yes! One of the things that makes us stand out against other subscription boxes is that all our drops contain an exclusive Painting Guide.
In the Discovery Box, there will be two detailed tutorials, which encourage you to try out your new paints on our resin Tutorial Tiles by following the step by step instructions. They will teach you a new technique, so our Painting Guide is an ideal way to level up your painting skills.
In the Heroines, Villains and Monsters boxes there is another custom Painting Guide. It will go through how to use the paints in that month’s box on the miniature in the box to get you started painting your new model. These Painting Guides will also teach you new techniques to improve your skills.
You earn credits every time your subscription renews. You earn credits for anything you purchase on the store e.g. a past box or our Asset Dropper bottles.
You can also get credits by following us on social media and for recommending us to a friend. Send them a custom link, they click on it to reach our store and buy a box, then you both get 150 credits!
You can access these features by going to our store, logging into your Customer Account and then clicking on the Reward Credits button in the right hand corner of the website.
1 credit = 2 pence, which means you earn double credits with us! If you’re from abroad, the store and credit system will operate in pounds.
Go to our store and log in to your Customer Account. In the right hand corner of the website, there is an orange tab called Reward Credits. Click it to open the pop up menu.
In this menu you can turn your credits into discount voucher codes.
You’ll get a unique coupon code which you can paste into the coupon box during checkout to apply the discount. You can only spend your credits on past boxes or items on the store, not on subscriptions due to the way that subscription technology works.
Of course! If you’ve built up enough credits, you can use them to discount your product down to £0. You will need to convert all your credits into a discount voucher first, then then use that code to apply the discount at checkout.
There are two exceptions to this: you cannot use credits to pay for any subscriptions, and credits will not be used to cover the postage of the products you buy from our store.
No, don’t worry. Your credits will be valid forever, so you can build them up for as long as you like before you decide to spend them. Even if you cancel your subscription to Asset Drop, you’ll still have a valid account. You can continue to build up and spend your credits in our online store.
Unfortunately, no. However, you can buy a product for someone else using your points and simply enter a different shipping address at the time of check out!
These are exclusive discount codes from the manufacturers we feature in our boxes! You can find them in your subscription account. Log into your account and then click Manage Subscriptions. Scroll about halfway down this page and you’ll see the Rewards section.
The table here contains unique discount codes for different manufacturers in our boxes, plus the expiry date of the code. Make sure to use the codes before they expire!
There is also a permanent 10% discount code for Asset Drop subscribers to use on our own store! You can use this in combination with your reward points coupon too. This code will change every month, and will only be visible to active subscribers.
It isn’t possible to use two coupon codes on a single order, which means you have to choose to either use your reward points discount or your standard 10% store discount.
However, the 10% discount will always be available, so why not use up your reward credits first? When you’ve ran out of these, you can use the 10% off coupon!
Your order will be shipped usually within 3 working days or purchasing it on our store. This might be longer if you buy something at the beginning of the month when we are busy shipping out all the subscription boxes that renewed on the 1st.
Email us if you need a box urgently and we’ll do our best!
Yes! Anyone can buy past boxes on our store, which is a great way to test out our subscription boxes to see if you’d like to get them regularly. The past boxes are exactly the same as the boxes that our subscribers received in the post.
It’s very unlikely. We can pay a lot in shipping and import fees to get the subscription box products to us each month. This shipping cost is only economical when divided across all our monthly subscribers. Restocking a box is usually too expensive to make it worth selling due to the lower demand in comparison.
However, in some cases where a box is very popular, it might be worth restocking. So if there’s a box you really want, emailing us to express an interest for it. If enough people want one, we might take pre-orders and restock the box especially for those people. You can reach us on [email protected]
At the moment, we only have our Asset Dropper bottles and past boxes on the store.
However in the future, we hope to add some useful accessories like paint racks etc, as well as more custom boxes. We have plenty of ideas for awesome one-off boxes that we can create and have available on the store for subscribers and non-subscribers to buy and collect.
Keep an eye on our social media channels for any announcements of new products. Plus, if you have any ideas of things you’d like us to stock, please let us know using the Contact Form in the footer or emailing us on [email protected]tdrop.co!